Refund policy

Cancellations, returns and refunds

If you need to cancel before we hand your package to the carrier, email contacto@mareahome.mx with your order number. We will confirm the shipping status and, if it has not shipped, cancel the order and process the refund.

For distance purchases, you may withdraw your consent within five business days after the goods are delivered, in accordance with Article 56 of Mexico’s Federal Consumer Protection Law. To request this, email contacto@mareahome.mx with your order number. We will explain how to return the product safely. In this case, the consumer is responsible for return freight and insurance costs, as provided by law.

If you receive the wrong product or one that is damaged or defective, email us at that address with your order number and, if possible, photos of the product and packaging. We will review the case and offer the replacement, repair or refund that applies. When a return or repair is covered by warranty, we will cover transport as required by law.

Eligible refunds will be processed to the original payment method. The time they take to appear depends on the payment processor and bank. This policy does not limit your rights under Mexican law.